Refund Policy

Our Commitment to You

At XCodes IPTV, we uphold the standard of our IPTV subscription service. This policy specifies the situations in which a refund can be granted, ensuring a straightforward and fair process for each of our customers.

Refund Eligibility

You might qualify for a complete or partial refund based on these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, follow these simple guidelines:

Get in touch with support using Contact page.
Adopt the subject line: 'Refund Request'.
Include your entire name, the email address tied to your subscription, and the reason for your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Application

Hello,

I am submitting this request for a refund regarding my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason here, for example, duplicate charges or technical difficulties.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis performed by support team.
Same day after approval Refund has been initiated to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds may show based on bank/card issuer

You will receive email alerts at each stage. Response times may be delayed on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued in these specific cases:

You are upset about the list of channels and content.
Your connection to the internet is not fast enough for streaming.
You have transgressed our Terms of Service (such as account sharing).
The geo-blocking issues in your location are regrettably beyond our capability to address.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once approved, refunds are generally completed within three business days, yet it may take five to ten business days for the funds to be visible in your account, based on your bank or payment provider. For status updates, please contact support.

Refunds resulting from a change of mind are typically not issued after the first 7-day timeframe. We advise you to explore our features and ask questions before committing to a subscription. See full information in our Refund Policy or reach support.

Our subscriptions are set to auto-renew. If you miss the cancellation deadline before your renewal date, please contact us promptly. Refunds for renewals are reviewed individually. Learn more in our Terms.